{"id":164,"date":"2026-09-21T09:26:35","date_gmt":"2026-09-21T06:26:35","guid":{"rendered":"https:\/\/sisu.ut.ee\/citis\/?p=164"},"modified":"2026-09-21T09:26:36","modified_gmt":"2026-09-21T06:26:36","slug":"e-governance-diffusion-population-level-e-service-adoption-rates-and-usage-patterns","status":"publish","type":"post","link":"https:\/\/sisu.ut.ee\/citis\/e-governance-diffusion-population-level-e-service-adoption-rates-and-usage-patterns\/","title":{"rendered":"E-governance diffusion: Population level e-service adoption rates and usage patterns"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><a href=\"http:\/\/media.voog.com\/0000\/0038\/5644\/files\/1-s2.0-S0736585318309390-main.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">This paper<\/a> investigates how e-governance diffuses in population. Specifically, the cumulative and peak adoption rates of e-governance, the usage patterns of duration (number of days services were used) and depth (number of services used) of usage were analyzed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The data comprised 2.1 billion rows of anonymized service call log data of the entire Estonian e-governance ecosystem, the X-Road, from 2003 to 2015. The results showed that e-governance diffusion was linear, not sigmoid-shape, as literature suggests. In general, cumulative adoption rate grows faster and peak adoption rate increases as user age decreases, and is higher among women. E-service usage duration does not increase faster than usage depth. Usage depth and duration increased with age, though not linearly, and were higher in women.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is the first study to use the behavioral data logs of the entire population across more than 10\u202fyears to study technology diffusion on the example of e-governance. The results complement the contemporary technology adoption and diffusion theories, and this study could be of practical relevance to other nations implementing their own e-services for governance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This paper investigates how e-governance diffuses in population. Specifically, the cumulative and peak adoption rates of e-governance, the usage patterns of duration (number of days services were used) and depth (number of services used) of usage were analyzed. The data &#8230;<\/p>\n","protected":false},"author":1111,"featured_media":165,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[8],"tags":[19,22,20,21,24,23],"class_list":["post-164","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-publications","tag-19","tag-diffusion","tag-e-government","tag-e-services","tag-log-data","tag-x-road"],"acf":[],"_links":{"self":[{"href":"https:\/\/sisu.ut.ee\/citis\/wp-json\/wp\/v2\/posts\/164","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sisu.ut.ee\/citis\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sisu.ut.ee\/citis\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sisu.ut.ee\/citis\/wp-json\/wp\/v2\/users\/1111"}],"replies":[{"embeddable":true,"href":"https:\/\/sisu.ut.ee\/citis\/wp-json\/wp\/v2\/comments?post=164"}],"version-history":[{"count":1,"href":"https:\/\/sisu.ut.ee\/citis\/wp-json\/wp\/v2\/posts\/164\/revisions"}],"predecessor-version":[{"id":166,"href":"https:\/\/sisu.ut.ee\/citis\/wp-json\/wp\/v2\/posts\/164\/revisions\/166"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sisu.ut.ee\/citis\/wp-json\/wp\/v2\/media\/165"}],"wp:attachment":[{"href":"https:\/\/sisu.ut.ee\/citis\/wp-json\/wp\/v2\/media?parent=164"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sisu.ut.ee\/citis\/wp-json\/wp\/v2\/categories?post=164"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sisu.ut.ee\/citis\/wp-json\/wp\/v2\/tags?post=164"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}